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Our Insights

Find copies of our published articles either available for download or linked to the original publication.

Selected white papers, business frameworks, and process visuals are also available to download for free.

These might prove valuable as you work with your colleagues and teams to spark new ideas and discussion.

Published Articles

Visual Merchandising Spotlight – The British Display Society Magazine [PDF]

It’s Time to Save Our Planners – Aptos Blog [Link to Article]

Personalizing Product Selection – Conversity Blog [Link to Article]

Filling The Gap – Running Insight Magazine, June 2022 [PDF]

The Need For Speed…To Market – Total Retail [Link to Article]

Contact Center Insights: The Gold Mine You Didn’t Know You Had – TalkDesk Blog [Link to Article]

When Will Retailers Stop Seeing Their Shadow – Retail Insider Magazine, 2nd Edition [Link to Magazine]

Make The Personal Case – The Interline, 2022 Year-End Digital Product Creation Report [PDF]

Why Retail’s Inventory Issues Are a Good Thing – Sourcing Journal [Link to Article]

Going Private (Label) – Running Insight, March 2023 [Link to Article]

Frameworks and Process Visuals

Flexible Product Creation – A method to increase agility [PDF]

Where are your product creation resources directed? [PDF]

Retail Tech – Where do your best accounts reside? [PDF]

Customer Saturation Index – More SKUs does not equal more demand [PDF]

Customer Insights Informing Product Creation [PDF]

Speed vs. Velocity to Market [PDF]


2022 Merchandising Benchmark Report (In partnership with Retail Research Systems) [PDF]