Fresh Thinking for
Modern Retail Leaders

Explore weekly articles offering frameworks, trends, and perspectives for leaders
shaping the future of retail.

Store Spotlight: Bloomingdale’s

I have walked through thousands of stores in my time and I frequently see the disconnects between marketing and merchandising. I’ve seen …

Recapping My Time at Enterprise Ireland NYC

Last week, I spent a few days with Enterprise Ireland and some fantastic Irish brands in NYC. The brands were in town …

Recap of Mastercard’s Excellence in Customer Engagement Summit

Last week, I participated in Mastercard’s Excellence in Customer Engagement Summit. Part of my day involved being in conversation with Angie Rieger, …

Try Putting a Rock in Your Shoe

Week three of the NFL season is coming and and it is a rather exciting time of the year. Moreso than the …

The Best Way to Get to Know Your Customers. Hint: Not AI.

I was reading through The Globe and Mail and found a rather curious headline: “The demise of Jaguar is a sad reality …

Recapping NCSU’s AI in Textiles and Fashion Conference

I visited North Carolina State University last week to attend their first ever “AI in the Textiles & Fashion Industries” conference. The …

Just Shove It Onto The Shelf

Our colleague, Neil Saunders, posts shop floor pictures on LinkedIn during store visits. When he does, I grab the popcorn and scroll …

Reporting From Iceland

We took a short break from exploring middle of nowhere Iceland to visit a few stores in Reykjavik. Vintage stores, small boutiques …

Seller Beware

In Daniel Pink’s book “To Sell is Human,” he outlines how at one point in time, sellers had power over customers because …

More Supply Equals More Demand, Right?

The term “second apron” should be very familiar to basketball fans. The term refers to a provision in the NBA’s collective bargaining …