Fresh Thinking for
Modern Retail Leaders

Explore weekly articles offering frameworks, trends, and perspectives for leaders
shaping the future of retail.

Too Clever By Half.

In 1836, Rowland Hill innovated the delivery of letters in Great Britain. You might wonder how. Hill upended the concept of how …

More Stuff To Think About

Scott Galloway said earlier this year that “The problem with predictions is that they’re a terrible business.” And, business is booming. This …

Stuff To Think About

It’s that time of year where predictions for 2025 will be thrown around. Now, I’m not certified in prognostication or claim to …

Regulating Fear

Did you hear that the head of Fast Retailing, the company that owns Uniqlo, has threatened to leave the US in response …

The Customer’s Customer

I gotta tell you, there’s a lot of bad selling going on out there. I think I’ve lost count of the poorly …

Store Spotlight: Adidas at The Well in Toronto

Last week, I visited with Lesley Hawkins, the Head of Retail for Adidas Canada. We did a walk through of the Adidas …

Stay Basic

I’m no baseball fan. I could never really get into the sport. I only went to games when I could get cheap …

Here, Use the Private Line.

In Volume 36 of our newsletter (written way back when we were on Substack) we talked about the use of a multi-track …

Talking Shop at Shoptalk – My Recap

As many of you know, I was in attendance at Shoptalk in Chicago last week. That means I got to see many …

You Know What? I’ll Have the Word Salad

I have NFL games on the TV while writing this. I notice that most post-game interviews with players and coaches are filled …